TERMS AND CONDITIONS OF USE

INNVITEME Platform
January 2026

1. Identification

The INNVITEME technological platform (hereinafter, the “Platform”) is operated by Innviteme Solutions, SL, with registered address at C/ Gregorio Benítez 10, 1C, Madrid (28043), Spain, Tax ID (CIF) B22958961, and contact email address hello@innviteme.com (hereinafter, the “Provider”).

Hotels, hostels, or other accommodation providers that facilitate access to the Platform for their guests (hereinafter, the “Hotel”) are neither owners nor operators of the Platform.

The end user (hereinafter, the “User”) is the natural person who, while staying at the accommodation, voluntarily decides to register on the Platform.

2. Purpose of the Service

The Platform is an optional technological solution whose sole purpose is to facilitate digital contact between guests staying at the same establishment, based on interests, language, or other preferences declared by the Users themselves.

The Platform:

  • does not guarantee compatibility, affinities, or results;

  • does not verify identities beyond the technical verification of the stay;

  • does not organize meetings or intervene in relationships between Users.

The Provider acts exclusively as a technology service provider.

3. Acceptance of the Terms

Access to, registration on, or use of the Platform implies the User’s express, full, and unreserved acceptance of:

  • these Terms and Conditions;

  • the Privacy Policy;

  • any additional rules published on the Platform.

If the User does not agree with these texts, they must refrain from using the Platform.

4. Eligibility and Registration

4.1 Requirements

To use the Platform, the User declares and warrants that:

  • they are over 18 years of age;

  • they have the legal capacity to accept these Terms;

  • they are effectively staying at the Hotel;

  • they provide truthful and up-to-date information.

4.2 Stay Verification

Access to the Platform is exclusively limited to Hotel guests and is verified through:

  • connection to the Hotel’s valid WiFi network, and/or

  • use of an exclusive code provided by the Hotel.

5. Limited Duration of the Profile

The User must indicate their check-out date.

  • The profile and associated chats will be automatically deleted once that date is reached.

  • The User may voluntarily delete their profile at any time prior to check-out.

Once the departure date has passed, it will not be possible to recover the account or messages.

6. Service Operation

The Platform allows the User to:

  • view profiles of other active guests of the same Hotel;

  • send connection invitations;

  • accept or ignore received invitations;

  • initiate chats only after mutual acceptance.

Unaccepted invitations do not generate any negative notification to the sending User and remain pending.

7. User Conduct

The User undertakes to use the Platform responsibly, respectfully, and in accordance with the law.

The following actions are expressly prohibited:

  • harassing, intimidating, threatening, or bothering other Users;

  • publishing offensive, sexually explicit, violent, discriminatory, or illegal content;

  • impersonating others or creating fake profiles;

  • requesting money, financial favors, or services;

  • using the Platform for commercial, professional, or advertising purposes.

Non-compliance may result in the immediate suspension or deletion of the profile, without prior notice.

8. User Content

The User is solely and exclusively responsible for the content they publish on the Platform.

The Provider:

  • does not verify the accuracy of the content;

  • does not guarantee its legality;

  • may remove content or profiles that breach these Terms or in response to reports of inappropriate behavior.

The User declares and warrants that the photographs they publish correspond to their own person, that they hold the necessary rights for their use, and that they do not infringe third-party rights.

Registration Data and Communications

The User acknowledges that registration on the Platform is carried out through third-party authentication services (Google or Apple), through which the Provider receives only the User’s full name and validated email address.

Such email address will be used exclusively for technical account management and for exceptional and necessary communications related to service operation, security, or compliance with legal obligations.

9. Blocking, Reporting, and Moderation

The User may at any time:

  • cancel a connection;

  • block another User;

  • report inappropriate behavior.

For security and conflict-prevention reasons:

  • the blocked or reported User will not be explicitly informed;

  • the Provider may adopt the measures it deems appropriate.

The Platform does not actively supervise all interactions, but acts upon reports.

10. User Responsibility

The User expressly acknowledges and accepts that:

  • they use the Platform at their own sole responsibility;

  • any interaction with other Users is carried out at their own risk;

  • they must act with caution and common sense, especially if they decide to engage in in-person meetings.

11. EXCLUSION AND LIMITATION OF LIABILITY

11.1 Hotel Disclaimer

The User expressly acknowledges that the Hotel:

  • does not control, supervise, or moderate the Platform;

  • does not verify profiles or identities;

  • does not participate in communications or meetings between Users.

The Hotel is fully and absolutely exempt from any liability, whether direct or indirect, arising from the use of the Platform or from interactions between Users.

11.2 Provider Disclaimer

The Provider shall not be liable for:

  • the conduct, identity, or intentions of Users;

  • physical, psychological, emotional, or economic damages;

  • incidents, conflicts, or offenses arising from in-person meetings;

  • data loss or technical failures.

The Platform is provided “as is” and “as available”, without warranties of any kind.

12. Service Termination

The Provider may suspend or delete profiles:

  • for breach of these Terms;

  • for security reasons;

  • in the event of suspicious or unlawful activities.

13. Intellectual Property

All rights to the Platform, its technology, design, and content belong to the Provider.

Any reproduction, use, or exploitation without express authorization is prohibited.

14. Amendments

The Provider may modify these Terms at any time.

Continued use of the Platform implies acceptance of the updated versions.

15. Applicable Law and Jurisdiction

These Terms are governed by Spanish law.

The parties submit to the courts of Madrid, expressly waiving any other jurisdiction.